Welcome to Filamen.com. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services. By accessing Filamen.com, you agree to the practices described below.
I. Information We Collect
We collect the minimum amount of personal data required to operate and improve our services.
1. Account & Profile Information
- Email address
- Username
- Password (encrypted)
- Account type, company name, industry, job title
- Address book entries, tax certificates
Used for:
Account creation, authentication, security notifications, customer support, and personalization.
2. Delivery Information
- Recipient name
- Mobile number
- Address and postal code
- Billing details
Used for:
Shipping, delivery, and invoice issuance.
3. Orders, Live Chat & Uploaded Files
- Chat transcripts
- Uploaded files (images, videos, audio, CAD, 3D models)
- Order history
Used for:
Order processing, troubleshooting, and support.
4. Payment Information
- Payment method information
- Transaction history
- User ID
- Bank account details (for refunds)
Security Note:
All transactions are processed securely through Xendit, a PCI DSS Level 1 certified gateway.
5. Promotions, Surveys & Events
- Name
- Contact details
- Survey/participation details
Used only with your consent.
6. Automatically Collected Technical Data
- Device ID, OS version, model
- Network type and status
- IP address, Wi-Fi SSID/BSSID
- Browser type
- Log data (timestamps, clicks, search activity, login history)
Used for:
Security, fraud prevention, analytics, and service improvements.
II. Cookies & Similar Technologies
| Cookie Name | Type | Category | Purpose | Duration |
|---|---|---|---|---|
| filamen.theme | First-party | Preference | Saves the user’s selected color theme. | 365 days |
| filamen.language-preference | First-party | Preference | Saves the user’s language choice. | 400 days |
| filamen.last_used_login_method | First-party | Preference | Remembers the last login method used. | 30 days |
| __Secure-filamen.session_data | First-party | Essential | Session state identifier to keep you signed in. | Session |
| __Secure-filamen.session_token | First-party | Essential | Authentication token to validate the active user session. | 7 days |
| cw_conversation | First-party | Essential | Chatwoot conversation token that links messages to your session. | 365 days |
You can delete or block cookies through your browser settings. Some features may stop working without session cookies.
III. How We Use Your Information
We use personal information to:
- Provide and maintain our services
- Process orders, payments, deliveries, and refunds
- Authenticate accounts
- Offer customer support
- Prevent fraud and enhance security
- Improve website performance
- Send service updates and optional promotional messages (with consent)
IV. Legal Basis for Processing
We rely on:
- Contractual necessity
- Legitimate interests (analytics, service improvements)
- Consent (marketing, optional fields)
- Legal obligations (record keeping, compliance)
V. How We Share Your Information
We share only what is necessary, and only with trusted partners:
1. Logistics Partners
For shipping and delivery.
Shared: Order details, address.
2. Payment Gateway (Xendit)
For payment processing.
Shared: Order info, payment details.
3. Card Processors
For credit/debit card transactions.
Shared: Payment information.
4. Shipment Tracking Platforms
For tracking updates.
Shared: Tracking number.
All partners are required to use your data only for the agreed purpose and to protect it appropriately.
VI. Cross-Border Transfers
Your information may be processed or stored in other countries.
We apply safeguards to ensure compliance with applicable data-protection laws.
VII. Your Rights
Depending on your location, you may be entitled to:
- Access your data
- Correct inaccurate information
- Request deletion
- Restrict or object to data processing
- Request data portability
- Understand automated decision-making
To exercise your rights, contact us (details below).
VIII. Data Protection & Security
We protect your data through:
- SSL encrypted transmission
- PCI DSS Level 1–certified payment processing (via Xendit)
- Access controls for authorized staff only
- Regular security audits and monitoring
No system is 100% secure. Please keep your account details confidential.
IX. Tracking & Advertising Tools
We may use analytics/advertising platforms such as:
- Google Analytics
- Facebook Ads
- TikTok
- Bing
You can opt out using your browser settings or advertising opt-out tools.
X. Children’s Privacy
Our services are intended for adults.
If you are under the legal age in your region, you must have parental or guardian consent.
XI. Data Retention
We retain data only as long as necessary for service operation or legal compliance.
If you delete your account, we remove your data except for information required by law (e.g., financial records).
XII. Changes to This Policy
We may update this Privacy Policy.
Any changes will be posted on this page with a new effective date.
XIII. Contact Us
If you have any questions or requests related to privacy:
Filamen.com
PT Fero Inovasi Indonesia
Jl. RTM No. 16, Depok, Jawa Barat 16451
Phone: +62 813-1920-5956
Email: contact@filamen.com