Welcome to Filamen.com, operated by PT Fero Inovasi Indonesia (“Filamen”, “we”, “our”).
By accessing or using our website and 3D printing services (“Services”), you agree to these Terms & Conditions.
1. Acceptance of this Agreement
By creating an account, clicking “sign up”, or using our Services, you agree to be bound by these Terms.
We may update this Agreement at any time. Continued use of our Services means you accept the revised terms.
2. Eligibility
You must be at least 18 years old, or the legal age of majority in your jurisdiction.
If you are underage, you must have consent from a parent or legal guardian to use our Services.
By using Filamen.com, you confirm that:
- You can legally enter into a binding contract.
- You are legally permitted to use our Services.
- You will comply with these Terms and all applicable laws.
3. Your Account
- You must provide accurate and updated registration information.
- You are responsible for maintaining the confidentiality of your login credentials.
- We are not liable for loss arising from unauthorized account access.
- We may suspend or terminate accounts for violations or suspicious activities.
- You may delete your account at any time; deleted accounts cannot be restored.
4. Acceptable Use Policy
4.1 Export Control & Restricted Data
You may not upload designs containing export-controlled or restricted data (e.g., military, weapons, or regulated technologies).
4.2 Prohibited Uses
Uploaded designs must not include:
- Weapons or weapon components
- Content that infringes intellectual property rights
- Abusive, harassing, defamatory, fraudulent, obscene, pornographic, racist, or illegal content
- Terrorism-related content
- Political extremism or prohibited political endorsements
4.3 Security Standards
You must follow secure trade practices and comply with applicable laws.
5. Intellectual Property Ownership
5.1 Our IP
All website content—including images, graphics, text, and software—is owned by PT Fero Inovasi Indonesia and protected by intellectual property laws.
5.2 Your Designs
Your uploaded 3D models, CAD files, and design data remain your property.
We use your files solely to manufacture your order and will not disclose them without your written permission.
5.3 User-Submitted Content
If you submit reviews, comments, or shared models (public), you grant Filamen a non-exclusive, perpetual license to use, display, or promote such content.
5.4 IP Infringement Policy (Summary)
- You may submit complaints if someone infringes your IP.
- You must provide evidence of ownership.
- Reported users may submit counter-appeals within 5 working days.
- We may remove or disable infringing content.
6. Prices
Displayed prices are subject to verification and may change after file checks.
If errors occur, we may adjust pricing or cancel your order. Refunds will be issued for canceled orders.
7. Payment
We accept:
- Credit/Debit Cards
- Bank Transfer
- eWallet
All payments are securely processed via Xendit (PCI DSS Level 1 certified).
8. Delivery
- Orders are shipped to the address you provide.
- Incorrect shipping details that cause delays or extra fees are the customer’s responsibility.
- Delivery times are estimates.
- You are responsible for import duties, taxes, or customs fees.
9. Return & Refund Policy
All 3D-printed items are custom-made and cannot be returned.
If a manufacturing defect is caused by Filamen:
- Email filamen@feroworks.com
- Include photos/video and your order number
- After verification, we offer refund or free reprint.
10. Quality Complaint Policy
10.1 Product Quality
Inspect your received parts immediately.
Keep all items until the case is resolved.
10.2 Design Responsibility
We print exactly according to your uploaded 3D model.
We are not responsible for design flaws.
10.3 Unprintable Features
Complaints cannot be accepted for:
- Features smaller than printer capability
- Unsupported overhangs
- Fragile or extremely thin structures
10.4 Special Requests
If you need specific hole sizes, inserts, or support removal instructions, include them clearly in your order notes.
11. Privacy Policy
Use of our Services is also governed by our Privacy Policy, which explains how we collect and use your personal data.
12. Third-Party Services
We may integrate tools from third parties.
You use them under their own terms and at your own risk.
13. Termination
We may suspend or terminate your account for:
- Violations of these Terms
- Fraudulent or suspicious activity
- Misuse of the Services
14. Indemnification
You agree to indemnify and hold harmless Filamen, its affiliates, directors, and employees from any claims or damages arising from:
- Your use of the Services
- Your uploaded designs
- Your violation of these Terms
15. Disclaimer
Our Services are provided “as is” and “as available”.
We do not guarantee:
- Error-free printing
- Uninterrupted service
- Compatibility with every file or design
You are responsible for ensuring that you own the rights to your uploaded designs.
16. Confidentiality
Both parties must keep confidential all non-public information (design files, business data, etc.) unless disclosure is legally required or explicitly permitted.
17. Limitation of Liability
To the maximum extent allowed by law:
- Filamen is not liable for indirect or consequential damages
- Total liability will not exceed the order amount related to the claim
18. Governing Law & Dispute Resolution
These Terms are governed by Indonesian law.
Disputes will be resolved through:
- Friendly negotiation
- If unresolved → Indonesian National Arbitration Board (BANI) in Jakarta
19. General Terms
- Headings are for convenience only
- Severability: Invalid clauses do not affect the rest
- No Waiver: Failure to enforce a term is not a waiver
- Entire Agreement: These Terms are the complete agreement between you and Filamen
20. Contact Us
Filamen.com
PT Fero Inovasi Indonesia
Jl. RTM No. 16, Depok, Jawa Barat 16451
Phone: +62 813-1920-5956
Email: contact@filamen.com